Frequently Asked Questions
Are your graded cards genuine?
Yes, and you do not have to take our word for it. Every graded listing states its PSA certification number, and PSA's population report is public — look the number up before you buy. If a card we sold is ever shown not to be genuine we refund it in full, with no time limit.
Is the card in the photograph the card I receive?
For graded slabs and single cards, yes — they are one-of-one and photographed individually. Sealed product is photographed representatively, because one sealed box is identical to the next.
How much is shipping?
Free shipping on every order, with no minimum spend. Tracked and insured, with no minimum spend.
How long will my order take?
Orders leave our Miami vault within 1-2 business days and arrive in 3-5 business days. Both figures are business days and they run one after the other.
Can I return a card if I disagree with the condition?
Yes. 30 days to return anything, with refunds issued in 3-10 business days of the card reaching us. Disagreeing with our eye-grading is a legitimate reason and you do not need to justify it.
Can I return a sealed box?
While the factory shrink-wrap is unbroken, yes. Once opened it cannot come back, because opened and sealed are different products at different prices.
Do you ship internationally?
Not at present — we ship within the United States. If that changes it will be stated on the shipping policy page.
Do you buy collections?
Yes. Email storetcgrealm@gmail.com with a list and photographs. We will make an offer or tell you plainly that it is not something we can move.
Why only Pokémon?
Because knowing one game properly is worth more to you than stocking nine of them badly. It is why we can tell you why two Near Mint copies of the same card are priced differently.
Contact us about this policy
Questions about anything not answered above? Write to storetcgrealm@gmail.com and a person will answer within one business day. Include your order number if you have one.
| Trading name | TCGRealm |
|---|---|
| Address | 91 SW 3rd St Unit 23, Miami, FL 33130, United States |
| storetcgrealm@gmail.com | |
| Hours | Monday to Friday, 9:00 – 17:00 ET |
| Response time | Within one business day |
Returns must not be sent to this address without emailing first — a reference number is needed so your parcel can be matched to your order.